At Bonomi Industries, we believe that trust is the foundation of long-term success. For over 70 years, we’ve supported professionals worldwide with high-quality brass ball valves and actuators engineered for performance in the most demanding applications.
From HVAC systems to plumbing, drinking water, firefighting, industrial systems, and gas distribution, RuB products are trusted wherever reliability is critical and downtime is not an option.
Our commitment to excellence goes beyond engineering and manufacturing: it’s also about listening to the people who rely on our products every day. To better understand our customers' needs and expectations, we regularly conduct Customer Satisfaction Surveys. These surveys give us essential insight into how we’re performing and where we can do better.
The results from the 2024 edition were especially encouraging. They confirmed the value we deliver and provided clear guidance for continuous improvement.
RuB brass ball valves: recognized for quality and performance
Professionals operating in technical, high-stakes environments need products they can rely on without compromise. According to this year’s survey, RuB valves consistently meet these expectations. Respondents gave top marks for:
- Performance
- Reliability and durability
- Ease of use
This positive feedback reflects the strength of our production process, from rigorous material selection and precision machining to our ISO-certified quality systems. Our ongoing investment in R&D ensures each product meets the demands of even the most challenging applications. Technical precision, consistent results, and reliability remain at the heart of everything we do.
Professional support that customers appreciate
Beyond product performance, the survey confirmed another key strength: our customer service. Respondents gave high ratings in three areas:
- Customer support
- Quality of information provided
- Responsiveness in managing critical issues
These factors are especially important for distributors, OEMs, and partners who depend on fast answers and dependable communication.
At Bonomi Industries, we see every interaction as an opportunity to build a partnership, not just close transactions. It’s no surprise that 95% of respondents said they would recommend RuB products to colleagues and business contacts.
Thank you for supporting us
We’re sincerely grateful to the professionals who participated in our Customer Satisfaction Survey. Your feedback confirms that we’re on the right path and motivates us to keep raising the bar.
As we continue serving global markets with reliable, high-performance brass ball valves and actuators, we stay focused on what matters most: supporting your work, your goals, and your long-term success.